Neverland Children’s Tours recognise that there is a need to treat all children with dignity and respect when intimate care is given.

Intimate care is defined as any care which involves washing, touching or carrying out an invasive procedure that most children and young people carry out for themselves, but which some are unable to do. Disabled pupils may be unable to meet their own care needs for a variety of reasons and will require more support.

Our approach to best practice:
  • The management of all children with intimate care needs will be carefully planned.
    Carers who provide intimate care should be trained to do so (including Child Protection, and Moving and Handling where appropriate) and fully aware of best practice.
  • Every Child who has a manual handling need has a Manual Handling Risk Assessment which covers the handling procedures for that pupil in the bathroom during personal care routines.
  • All Guides and Carers are aware of the importance of “not talking across a child.”
    All children will be supported to achieve the highest level of independence possible in their personal care e.g. a pupil may only require a verbal prompt to wash their hands after using the toilet.
  • There is careful communication with any child who requires intimate care in line with their preferred means of communication to discuss needs and preferences.
  • Guides will be supported to adapt their practice in relation to the needs of individual children taking into account developmental changes such as the onset of puberty and menstruation. Our guides carry with them a basic kit containing Sanitary pads, new unused underwear and emergency trousers.
  • Careful consideration will be given to individual situations to determine how many adults should be present during intimate care procedures. Where possible one child will be cared for by one adult carer unless there is a sound reason for having more adults present. In such a case, the reasons will be documented, and parental signature requested.
  • Intimate care arrangements will be discussed with parents/carers before the tour taking place and all care information must by sighted by staff. A copy may be kept on hand for the duration of the tour and any incidents recorded.
  • The needs and wishes of children and parents will be taken into account wherever
    possible, within the constraints of Guide staffing and equal opportunities legislation
    Where a care plan is not in place, and a child has needed help with intimate care (in the case of a toilet ‘accident’) then parents/carers will be informed the same day.
  • This information should be treated as confidential and communicated in person, via telephone or in person at the end of the tour.
  • The majority of the Guide team are female but wherever possible Our Guides will provide intimate care for an individual of the same sex. Unless it is a health and safety issue, a male Guide would not provide intimate care for a female child.


Child Protection

Neverland Children’s tours recognise that disabled children are particularly vulnerable to all forms of abuse.

  • If a child, parent or member of Guide has any concerns about physical changes in a child’s presentation (unexplained marks, bruises or soreness for example), s/he will immediately report concerns to Cara Aitken the Designated Person for Child Protection.
  • If a child becomes distressed or unhappy about being cared for a particular member of staff, the matter will be investigated at an appropriate level and outcomes recorded.
  • Parents/carers will be contacted at the earliest opportunity as part of the process of
    reaching a resolution.  If a child makes an allegation about a member of staff, this will be investigated in accordance with agreed procedures.