Allegations and complaints
Neverland Children’s’ Tours Ltd is committed to providing an excellent experience for your family. We have a documented Complaints Policy and Procedure that you can view and print.
Neverland Children’s tours recognise that disabled children are particularly vulnerable to all forms of abuse.
- If a child, parent or member or guide has any concerns about physical changes in a child’s presentation (unexplained marks, bruises or soreness for example) s/he will immediately report concerns to Cara Aitken the Designated Person for Child Protection.
- If a child becomes distressed or unhappy about being cared for a particular member of staff, the matter will be investigated at an appropriate level and outcomes recorded.
- Parents/carers will be contacted at the earliest opportunity as part of the process of reaching a resolution.
- If a child makes an allegation about a member of staff this will be investigated in accordance with agreed procedures.